Things these days just aren't made to last anymore are they?
You could even say they are made to break and be replaced there’s even a term for it so you know it’s true; planned obsolescence. Yes, in these modern times of ever changing technology it seems like it’s rarer than ever before to find something that lasts the tide of time.
But that’s exactly what’s happened with one North East based office technology group as it approaches its major milestone birthday; 25 years yes its celebrating its 25th birthday, it’s silver anniversary no less!
The Diamond Group started in 1992 in Boldon as a printer and copier provider, but over the last quarter of a century, hasn’t lost a single bit of its shine. In fact it has been polished to almost perfection over time and now offers IT Support, telecoms, asset finance and of course, copiers and printers, in addition to office furniture.
The success has even seen them move base, with a relocation to Team Valley’s Diamond House, the latest in a string of good news for Diamond, who continue to grow the company year in year out, and last year experienced 22% growth!
So what keeps Diamond sparkling, even as they approach their landmark silver anniversary in business? A lot can change in 25 years after all. John Burns, the original Diamond who opened the company with just one photocopier, which he upgraded and fixed and then sold on for a profit, is under no illusion as to what has made them a success and why they are still around to this day:
“Hard work, loyalty and moving with the times”, said John, “that and making sure that you deliver on your promises”, he told us.
Diamond’s own dream team of staff have an uncanny ability to stay one step ahead of the game and on top of ever changing technologies which are often built to be replaced.
Even in the early days, Diamond offered high quality copiers and printers with even higher value for money. It’s a mantra which has stuck true to the Gateshead-based firm. Take for example the cloud computing service offered from Diamond House.
Sensing that cloud computing may be the most efficient way to store information in an almost limitless capacity, Diamond have developed a cloud storage service which can be tailored to fit the customer’s needs and allows access to all your stored information from any location – without the need for expensive hardware.
“Putting people first is also something that allows you to keep your business going along efficiently.” John continued.
“We know how frustrating some aspects of technology can be, so we will always be on hand to answer questions or even fit the hardware and install any software for you – with minimum of fuss allowing you to avoid those headaches and keep your business flowing.”
It’s just one example of how Diamond’s approach is 25 years in the making and continues to grow as strongly as the beautiful stone they are named after!
