Can it really be December again? I could have sworn that we were just taking our wreaths off the doors and yet here we are again.
It has been a year full of exciting change, not just for Synergi but for digital business solutions as a whole. It is important to be aware of advances in technology as these innovate developments can transform organisations, improving their efficiency and providing them with a competitive edge. Cutting edge technologies over time become commonplace solutions. Business solutions are always evolving, whilst you may feel comfortable and safe with your current processes and platforms, they are becoming increasingly outdated the longer your leave them unaltered. Lets take a look at some key technological advances from this year:
Process Mapping
Whilst process mapping is not a new phenomenon, it has certainly found its footing this year. Following process automation leaders, Nintex, acquiring process mapping and management technology, Promapp, last year I have closely followed the development and onboarding of digital process mapping. Nintex Promapp is a particularly notable tool as its highly visual interface and simple drag and drop editing capabilities allow for users of various technical skill levels to easily map and own their processes; there is no need to wait for IT department availability. Nintex Promapp also helps businesses identify suitable processes. By simplifying existing processes and improving their visibility workers can choose to optimise the existing process or create new processes.
On top of this, live feedback and oneclick approvals are available, making collaboration simple. And of course we couldnt mention Promapp without covering the coolest new feature (in my opinion, anyway), the’Workflow Generator’ button that uses AI to read a process map and build out an appropriate workflow. Over the year, we have seen an increasing number of organisations invest in process mapping. This one has earned its place at the table as a solution well be seeing utilised and developed for years to come. Passwordless Authenitication
As a Microsoft Gold Partner, we pride ourselves on staying up to date with all their latest solution offerings. One of the commonly discussed technologies is modern authentication. This is centred around the idea that in the current digital environment passwords carry too much risk. Given the rise of phishing and password attacks it is advised for organisations to make a move towards using passwordless multi-factor authentication, also referred to as MFA. Not only does this improve security, it also reduces the wait for IT helpdesks. Forrester Research estimated that large organizations spend up to $1 million per year on staffing and infrastructure to reset passwords.
Microsoft Teams
From October 2018, Skype for Business Online was no longer included in Office 365 for new customers with fewer than 500 seats. This was an indication of the mass movement from Skype for Business to communication hub, Microsoft Teams. 2019 has seen Teams develop and further improve as it has become the go-to inter and intra organisational communication and collaboration hub with features such as private channels, multi-channel posting and new filters appearing within the past three months alone. To find out more about how digital solutions can help your business improve efficiency and competitive value, get in touch with Synergi today.
Call on 0191 4770365 or email enquiries@teamsynergi.co.uk
