This Diamond Is A Real Gem

Here at Northern Insight, we’re a typical sort of firm. You know, the usual mixture….staff, computers, printers, copiers, etc.

Everything is fine until one of them ceases to function properly, and we can guarantee that every single person reading this will at some point have experienced an issue with technology.

Diamond’s team of knowledgeable and experienced staff have the expertise to answer and fix any technology problems you may have, which is why they are are fast becoming the North East’s go-to-guys in the industry.

Managing Director John Burns started life supplying and servicing photocopiers, but it soon became obvious to him that a more integrated approach to business systems was needed in order to help companies reduce outgoings and ensure they receive long-term value.

“As the years ticked by, I was rolling-up at companies to sort out their photocopier only to find more and more frequently that the machine was absolutely fine but it was something else on the network that was either playing-up or broken,” said John.

“I founded Diamond Group in 1992 purely as a business to service photocopiers but via various acquisitions and spotting some gaps in the market, the company has now grown to include IT support, Telecoms, server provision, furniture, people services and even a facility to help companies of all shapes and sizes to finance any purchases or service plans.”

One of his latest ventures is to enable businesses to work smarter, access their data wherever they are and avoid the expense of having to install their own server. Diamond Group now has an enormous server farm, with the latest technologies which ensure resilience and security, and allows companies to access their systems remotely and securely. They simply rent a certain amount of space on the server and therefore avoid any security and upgrading issues. If the company needs additional storage capacity, simply contact Diamond Group and rent some more space on their server.

“It doesn’t matter whether you have a small PC at home or a sizeable mainframe computer at work, they all need updating on a regular basis in terms of user software and security“ added John. ”We take care of all of that with the server in our data centre which allows companies to always have top computing power.”

Diamond Group was originally based in Boldon, but they were bursting at the seams so John moved the company to Team Valley where they’re now based. A walk around the building reveals a vast range of photocopiers…new and used…which are available to buy or rent. There is also a huge, industrial Ricoh production printer which can print posters, brochures and even allow the provision of watermarks or neon colours which only show-up under infra-red lighting. If you’re interested in seeing it running, give Diamond Group a call and John will let you put it through its paces. They even provide training on how to get the full benefit from any of their machines. Elsewhere in the building there’s the, now integrated IT and Telecoms (ICT) services team who’re experts at pinpointing problems and, crucially, how to solve them. They have a large range of clients who can all have their computer systems and machines monitored remotely. Put it this way, Diamond Group will frequently discover a problem before you do. Diamond Group have recently added Furniture and People Services to their business solutions. The furniture division offer a wide range of products to suit any budget, so whether you’re a business or a school and need desks, tables, seating or storage etc. get in touch.

Diamond People Services can support business leaders through transformation and growth by helping them understand their short, medium and long-term priorities and challenges, helping them to develop cost effective tailored solutions that make a real difference to their business.

The best idea is to get in touch with John and his team at Diamond Group. They can provide a free Telecoms, IT and Photocopier audit of your business. After the audit, Diamond Group will explain the areas where you can start to save money.